Most engagements begin with an upfront deposit that secures your project slot and covers initial strategy and setup work. This portion is non-refundable once work has started, as it covers time already delivered.
For ongoing services such as SEO, social media or paid media management, billing is monthly in advance. You may cancel future months at any time with 15 days' written notice; fees already paid for the current month are not refunded, since the work for that month is delivered as billed.
Advertising budget passed directly to platforms like Google or Meta is separate from our management fee and is non-refundable once campaigns are live, in line with those platforms' own policies.
Fixed-fee projects such as websites or branding are billed in milestones. If a project is cancelled midway, work completed up to that milestone is billed and non-refundable; remaining, un-delivered milestones are not charged.
If you believe you've been billed in error, contact us at admin.nextclix@gmail.com within 7 days of the charge and we'll review it promptly.